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Tech Tips

Benefit from our knowledge…our Service Technicians share tips on how to resolve some common printing issues.

Check back from time to time for new tips!

Fixing ribbon breaks

If the card design has deep solid color on the leading edge, the likelihood of ribbon breaks can increase. A ribbon that has broken can be repaired. Using some scotch tape, reattach the two ends. Then roll the ribbon onto its take-up spool (the one with the used ribbon) several times.

Repeating ribbon breaks

Ribbon breaks can be an indication that the printer needs to be cleaned or adjusted. When ribbon breaks persist, try the following steps:

  1. Clean the printer. Every manufacturer provides cleaning instructions in the user manual for your printer model. Locate your user manual and cleaning supplies and follow the outlined cleaning procedure.
  2. Adjust where the print starts. If the print begins to close to the leading edge or even before the card reaches the printhead, then you need to adjust the settings. Refer to your user manual for adjustment procedure.
  3. Adjust where the print stops. If the print continues past the trailing edge of the card, then refer to your user manual for adjustment procedure.
  4. Decrease intensity of colors. Dark solid colors like red, blue, and yellow require high heat to be applied to the magenta, cyan, and yellow ribbon panels, respectively. Avoid printing solid colors near the leading and trailing edges.
  5. Change card stock. Insure that your card stock meets the printer specifications. For example, some printers can print on CR80 and CR79 cards at various thicknesses but others cannot. If your printer can use a variety of card stock dimensions, ensure it is correctly setup to use your specific card.

Print job stuck in the print queue?

You may need to manually remove the print job(s) from the queue.  This can result from a printer error.

  1. Stop the print spooler
    1. Windows XP
      1. Click Start Button
      2. Click Run
      3. Type services.msc into Open and click OK
      4. Scroll down to the Print Spooler service
      5. Select the Print Spooler service
      6. Click Stop
    2. Windows 7
      1. Click Windows button
      2. Type run into the Search
      3. Click the Run program listed in the results
      4. Type services.msc into Open and click OK
      5. Scroll down to the Print Spooler service
      6. Select the Print Spooler service
      7. Click Stop
  2. Delete the print jobs
    1. Open My Computer
    2. Browse to C:\WINDOWS\system32\spool\PRINTERS
    3. Delete all files located in the PRINTERS folder
  3. Start the print spooler
    1. Windows XP
      1. Click Start Button
      2. Click Run
      3. Type services.msc into Open and click OK
      4. Scroll down to the Print Spooler service
      5. Select the Print Spooler service
      6. Click Start
    2. Windows 7
      1. Click Windows button
      2. Type run into the Search
      3. Click the Run program listed in the results
      4. Type services.msc into Open and click OK
      5. Scroll down to the Print Spooler service
      6. Select the Print Spooler service
      7. Click Start

Call 800-663-8387 for cleaning supplies!