Keeping you up and running onsite or depot

Repair & Warranty

ID CardSolutions is a full service provider, offering plastic card printer repair and maintenance programs with on-site service in Ohio, Kentucky and Indiana as well as speedy national depot service.  Our knowledgeable, factory-trained Service Technicians are here to help with: repairs on major brands of printers, toll-free technical phone support and even warranty work.

Maintenance/Extended Warranty Program

With the purchase of an annual Extended Warranty Agreement, our customers have peace of mind knowing their equipment is covered.  Affordable, flexible, customized programs allow you to control and budget your annual costs with your card program.  Extended warranties can include periodic preventative maintenance inspections, printhead coverage and more.

Time and Material Service

If an Extended Warranty program doesn’t fit, you can still receive service on a “time and material” basis.  Customers are responsible for paying for each service call performed and for all parts and labor.  Service is backed by a 1-year guarantee on all parts and 90 days on labor.

On-Site Service

ID CardSolutions is committed to keeping you up and running. We offer on-site repair service by our trained, professional and courteous Service Technicians in Ohio, Kentucky and Indiana.  Standard on-site service is available Monday – Friday 8 AM to 5 PM.  Charges include: portal-to-portal labor hours, travel expenses and parts.

Depot Service

Looking for quick, easy depot service on your printer?  ID CardSolutions can help in just 3 steps:

  1. Download and complete our Depot Service Form
  2. Box and ship us your printer along with your completed form.  (Please read the shipping guidelines on the Depot Service Form.)
  3. Upon your approval* we will repair and ship your printer…many times in the same day of receipt.

*Upon examination of your printer, the Service Technician will contact you with an estimate of the repair costs.  Depot Service has a one hour minimum and all repair work is authorized before proceeding.

For more information call 800-663-8387